How It Works — Bespoke AI Agent Setup

Discovery & Scoping

It starts with a 30-minute conversation. We learn how your business operates day-to-day — your call volumes, peak periods, the questions clients ask most often, how tasks are handled — from calls and bookings to emails and follow-ups — and which tools and systems you already use.

There are no forms to fill in and no technical jargon. We ask the questions, listen carefully, and build a clear picture of where an AI agent would add the most value — and where your team's time is being pulled away from the work that matters most.

We assess your call flows and peak periods
We map your workflows, booking rules, and automation opportunities
We identify your most common enquiry types
We review your CRM, calendar, and existing tools
You receive a tailored proposal within 48 hours

Custom Build & Integration

Your agent is built from the ground up — not configured from a template. We craft the conversation flows, task automations, and workflow integrations, train the voice model on your terminology and tone, and wire it into your CRM, calendar, and communication platforms.

Before anything goes live, we run rigorous testing with realistic call scenarios. You'll hear the agent, review transcripts, and approve the experience before a single real call is handled.

Bespoke conversation design for your business
Voice personality matched to your brand tone
Deep integration with your existing systems
Realistic testing with sample call scenarios
Full review and sign-off before launch

Go Live + Ongoing Optimisation

Launch day isn't the finish line — it's where the real value begins. We typically start with after-hours and overflow coverage, then expand as confidence grows. Your live reporting dashboard is active from day one.

We continuously monitor performance, review call transcripts, and refine the agent's responses based on real interactions. Regular check-ins ensure your agent evolves with your business — not a set-and-forget deployment.

Phased rollout — after-hours first, then expand
Live reporting dashboard from day one
Ongoing performance monitoring and tuning
Regular review calls with your account manager
Agent updates as your business evolves

What to Expect

Transparent, straightforward, no surprises.

2–4 Weeks

Typical timeline from discovery call to your agent handling real calls.

No Long Contracts

Month-to-month after the initial build. Stay because it works, not because you're locked in.

Dedicated Support

A named account manager who knows your business and is a phone call away.

Pricing

See value before you spend a penny.

We don't believe in upfront fees for a product you haven't seen working. Every Liveli engagement starts the same way — with proof, not promises.

Free Discovery Call

A 30-minute conversation to understand your business, your challenges, and where an AI agent would add the most value. No obligation whatsoever.

Free Demo Build

We build a working demo of your AI agent at no cost. You'll hear it handle real scenarios specific to your business and decide if it's right for you — before any commitment.

Usage-Based Pricing

If you choose to go ahead, pricing is based on your expected usage — typically calculated by the volume of call time your agent handles. You pay for what you use.

A fraction of the cost of equivalent coverage

For most businesses, the monthly cost of a Liveli agent represents a small fraction of what you'd invest in equivalent staffing for the same hours of coverage. Your AI agent works 24/7, handles multiple calls simultaneously, and delivers consistent quality — providing a level of always-on availability that simply isn't practical with traditional resourcing alone. It's not about replacing your team. It's about giving them capacity they never had.

FAQs

Common questions, honest answers.

How long does setup take?

Most businesses are live within 2–4 weeks of the initial discovery call. Complex integrations or multi-location setups may take slightly longer, but we'll give you a clear timeline upfront.

Will the AI sound robotic?

No. We use the latest voice synthesis technology to create natural, conversational agents. We match the tone and pace to your brand — professional, warm, whatever fits. Most callers won't realise they're speaking to an AI.

What happens if the AI can't handle a call?

It escalates gracefully. If a caller's request falls outside the agent's scope, it takes a message, offers to transfer to a team member, or routes the call based on your defined escalation rules. Nothing falls through the cracks.

Do we need to change our phone system?

In most cases, no. We work with your existing phone setup and can integrate via simple call forwarding or SIP trunking. We handle the technical side — you don't need to touch your infrastructure.

Is our data secure?

Absolutely. All calls are processed with enterprise-grade encryption and we're fully UK GDPR compliant. For healthcare clients, we build agents designed to work within NHS data security standards and patient data handling requirements. We also support sector-specific compliance needs for legal, financial, and veterinary services — your data obligations are considered from day one and built into the agent's design.

What kinds of tasks can your AI agents automate?

Our AI voice agents act as the trigger for a wide range of automated workflows across your business. When a call comes in, the agent can: book appointments and send calendar invites; schedule callbacks and follow-up calls; send detailed call reports and insights to your team via Microsoft Teams, Slack, or email; capture lead information and push it directly into your CRM; send confirmation emails or SMS messages to callers; generate and deliver end-of-day or weekly performance summaries; process enquiries and route them to the right department; and trigger custom workflows in your existing business tools. If a task can be triggered by a conversation, we can automate it. Every agent is built bespoke — if you have a specific workflow in mind, we'll build it.

How much does it cost?

Your discovery call and initial demo build are completely free — you'll see a working agent handling your real scenarios before any commitment. If you choose to proceed, pricing is usage-based, typically calculated by the volume of call time your agent handles. There are no per-seat fees and no long-term contracts. For most businesses, the monthly cost represents a fraction of what equivalent human coverage would require for the same hours — and your agent works 24/7 without breaks. We'll give you transparent pricing in your tailored proposal after the discovery call.

What if we want to make changes after launch?

That's expected and encouraged. Your agent should evolve as your business does. Changes to FAQs, workflows, booking rules, automation triggers, or routing logic are handled by your account manager — usually within 24–48 hours.

From First Call to Go-Live in Weeks.